- Empathy -
the new luxury

 your customers are craving

Step into your customers’ shoes & deliver next-level experiences that translate into your hotel's 5-star reviews!

Hola, hospitality experts:

Welcome
to lussona
agency

A human-focused consulting agency, where the Platinum Rule – RULES!
Where we give you the tools to create a culture of empathy.

Culture of empathy

our SIGNATURE OFFERING

We help you create a human-focused culture that leads to a more attractive & gratifying working environment, enhances your brand story, & exceeds your customers' rising expectations.  

how to go from empathy to glory:

01

Create a human-focused, customer & employee- experience culture that leads to higher loyalty & profitability.

02

Empower your team to offer sincere heartfelt & personalized experiences that leave your guests in awe each time.

03

Share your unique story in an organic way & boost your market positioning & sales – stand out in this saturated world.

The WORLD is constantly CHANGing, are you ready?

LET'S GET YOU SOME STRATEGY

Want a more attractive & gratifying working environment,
enhance your brand story, & exceed your customers’ rising expectations?

hello there.

I’m nadia, 
your empathy 
expert

I am a passionate woman who is constantly nurturing warm & positive relationships based on empathy, kindness, & authenticity. 

My enthusiasm is contagious. I am upbeat & get others excited about new ideas. I am known for my optimism, cheerfulness, & my easygoing personality. I get a thrill out of starting friendly conversations with newcomers & outsiders & feel wonderful about life, especially when I become a link between individuals.


Nadia gave our team tools to
foster the power of empathy that led to 

immediate results.

- melody, Saint-sulpice hotel

listen in:

TUNE IN TO THE PODCAST

Join the conversation & explore the best ways to place yourself in others' shoes to create a culture of empathy allowing you to lead with purpose, exceed customers’ expectations & go from empathy to glory!

→                     
→                     
→                     

CONNECT

elsewhere:

CONNECT & leARN

youtube

Check out our

Want to gain more success as a professional, lead a kinder & more purposeful life? Browse through insightful episodes, posts & videos & learn how to foster the power of empathy & go from empathy to glory!

on the right path