Hola, hospitality experts:
Welcome
to lussona
agency
A human-focused consulting agency, where the Platinum Rule – RULES!
Where we give you the tools to create a culture of empathy.
Culture of empathy
our SIGNATURE OFFERING
We help you create a human-focused culture that leads to a more attractive & gratifying working environment, enhances your brand story, & exceeds your customers' rising expectations.
how to go from empathy to glory:
Create a human-focused, customer & employee- experience culture that leads to higher loyalty & profitability.
Empower your team to offer sincere heartfelt & personalized experiences that leave your guests in awe each time.
Share your unique story in an organic way & boost your market positioning & sales – stand out in this saturated world.
The WORLD is constantly CHANGing, are you ready?
LET'S GET YOU SOME STRATEGY
Want a more attractive & gratifying working environment,
enhance your brand story, & exceed your customers’ rising expectations?
hello there.
I’m nadia,
your empathy
expert
I am a passionate woman who is constantly nurturing warm & positive relationships based on empathy, kindness, & authenticity.
My enthusiasm is contagious. I am upbeat & get others excited about new ideas. I am known for my optimism, cheerfulness, & my easygoing personality. I get a thrill out of starting friendly conversations with newcomers & outsiders & feel wonderful about life, especially when I become a link between individuals.
Nadia gave our team tools to
foster the power of empathy that led to
immediate results.
- melody, Saint-sulpice hotel
listen in:
TUNE IN TO THE PODCAST
Join the conversation & explore the best ways to place yourself in others' shoes to create a culture of empathy allowing you to lead with purpose, exceed customers’ expectations & go from empathy to glory!
